Delivery & Shipping Policy
We strive to deliver products purchased from us in good condition and in the fastest possible time. A customer can choose ‘In Store Pickup’ and ‘Door Step delivery’ as the preferred option.
In Store Pickup
All orders placed for In Store Pickup will be ready for pick up from the wholesaler ware house or vendors ware house at which your order has been placed after 24 hours of placing of the order except for the orders from ’Special Orders’ section, for which an estimated time is displayed on the respective product page. Once the order is ready for pick up, our customer Support Center will duly intimate you and you can collect the order from the partner Store during store operating hours
Your order will be held at the logistic ware house or partner store for maximum of 48 hours from the time when logistic or customer Support Centre intimates you that the order is ready for pickup. In case you do not pick up the goods within 48 hours, wholesaler can cancel the order at it’s sole discretion.
At the time of pick-up customer needs to produce his/her valid Government issues identification card in original. In case the customer is unable to pick up the goods personally, a customers nominated representative bearing the relevant authorization letter and copy of customers card can collect the order on Member’s behalf. Click here to download the authorization letter. Member or its authorized representative shall be responsible for checking the billed items against the order. In case of any discrepancy, Member or its authorized representative should bring it to the attention of the respective partner store associate before leaving the patner store premises.
Member or its authorized representative shall sign the duplicate copy of bill after taking delivery of the In Store Pickup order. The signed copy of bill shall be considered as a proof that the Member has collected the order from partner stores . No complaints with regards to shortage or discrepancy of any item will be accepted, after the customers or its authorized representative has signed the duplicate copy of bill.
Door Step Delivery
We strive to deliver your order within 48 hours (for locations within city municipal limits) and within 5 – 15 working days (for locations beyond city municipal limits), after realization of payment except for some special orders for which an estimated delivery time is displayed on respective product page.All deliveries will be done till ground floor only and to the point where vehicle is permitted.
Occasionally, delivery may take longer time due to bad weather, transportation delays, political or technical disruptions and any other circumstances beyond our reasonable control. In all such cases, we shall not be liable for the delay. However we assure you that our customer Support Centre will proactively reach out to you and make reasonable endeavor to suitably address the issue related to delay and delivery of your order.
Shipping charges will be calculated based on the weight / cubical volume and shipping address of the order and will be displayed at the time of placing of the order. Shipping charges must be paid in full at the time of placing of order, or on the time of delivery. Please check the same before placing the order.
Customer or Member needs to check the billed items against the order at the time of taking delivery. In case of any discrepancy/damage, Member is requested to bring it to the attention to our custumer Support Center within 24 hours from the time of delivery.
If you cancel your complete order before dispatch, shipping charges shall be refunded to you.
If you wish to return the order delivered to you, it must be in accordance with the return policy. However, in all return cases original shipping charges shall not be refunded to you even if you return only a part of any order delivered to you.
In some cases your order may be delivered to you in parts on different dates and through different modes of deliveries depending upon various factors including our internal processes. We would like to assure you that we will make every attempt to deliver your product(s) as per your order. In case we are unable to deliver any of your order/purchase, we will refund you the payment made towards that item.
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